INTERTOOL USA
Built to Last.
Backed to Prove It.
Warranty Coverage · STORM & DIY Product Lines
Warranty Coverage
Coverage by product category and line
Our Commitment
to You
Every tool that leaves our warehouse carries the full weight of the INTERTOOL USA name. We don't just sell tools — we stand behind every cut, every turn, and every job you use them on. Our warranty program is designed to keep you moving with straightforward support, clear requirements, and fast solutions.
How to File a Claim
Four simple steps — and the two things you must send us
Before You Submit
What you need to start a warranty claim
What You'll Need for a Claim
- A photo of the defective tool
- The purchase ID from the authorized channel where the item was bought
- Part number or model number, if available
- Your shipping information for replacement processing
- A short description of the issue
How to Contact Us
- Email: support@intertoolusa.com
- Phone: 541-880-6684
- Warranty applies to the original purchaser only
- Product must be purchased through an authorized distributor or sales channel
- Replacement shipping is covered within the U.S. on approved claims
Coverage Details
What is and is not included under all INTERTOOL USA warranties
What Is Covered
- Defects in materials and workmanship
- Mechanical and structural component failures under normal use
- Premature internal wear resulting from manufacturing defects
- Replacement or refund on approved warranty claims at INTERTOOL's discretion
- Replacement or refund when a tool cannot be restored to working condition
- Prepaid replacement shipping on approved claims within the U.S.
What Is Not Covered
- Physical damage from drops, impacts, or misuse
- Normal wear and tear on consumable components
- Damage from unauthorized modifications or third-party service attempts
- Corrosion from improper storage or exposure to the elements
- Tools used beyond their rated capacity or intended application
- Cosmetic damage that does not affect tool function
- Damage from power surges or incorrect voltage supply
- Improper air pressure usage on pneumatic tools
- Lack of maintenance or improper operation
- Claims without proof of purchase from an authorized distributor or sales channel
- Products purchased from unauthorized sellers
- Loss or theft
Frequently Asked Questions
Common questions about INTERTOOL USA warranty coverage
INTERTOOL warranties apply only to the original purchaser of products bought through an authorized distributor or authorized sales channel. Proof of purchase is required for all warranty claims.
INTERTOOL warrants eligible products to be free from defects in material and workmanship for the applicable warranty period listed on this page. Subject to certain exceptions, INTERTOOL will replace a product, replace it with a comparable current model, or issue a refund if, after examination, it is determined by INTERTOOL to be defective in material or workmanship during the applicable warranty period.
This warranty does not apply to damage that INTERTOOL determines to be caused by misuse, alterations, abuse, accidents, lack of maintenance, improper operation, overloading, improper air pressure usage, corrosion from improper storage, cosmetic damage that does not affect function, or normal wear and tear.
To begin a claim, customers must provide a photo of the defective tool and the purchase ID from the authorized channel where the item was bought. INTERTOOL may also request the part number, description of the issue, and shipping information in order to process the claim.
For approved claims, INTERTOOL covers shipping costs for replacement items within the U.S. only. INTERTOOL reserves the right to replace the original product with the same model or a comparable current model if the original item is discontinued or unavailable.
In no event shall INTERTOOL be liable for any incidental, special, consequential, or punitive damages, or for any costs, attorney fees, expenses, losses, or delays alleged to be as a consequence of any damage to, failure of, or defect in any product, including but not limited to claims for loss of profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
This warranty is exclusive and in lieu of all other express warranties, written or oral. To the extent permitted by law, INTERTOOL disclaims any implied warranties, including without limitation any implied warranty of merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty applies to products sold in the U.S.A. only.